Frequently Asked Questions (FAQ)
You can connect with us via
- Phone Number: +923065489466
- Email: lalin.official.pk@gmail.com
- WhatsApp: +923065489466
Yes, it is necessary to create an account to make a purchase at Lalin. During the checkout process, you will be prompted to create a password and set up an account. This allows us to save your address and contact information for future orders.
To view your order history, please log in to ‘My Account.’ Select the order you want to view, and click the ‘View’ button to see its full details. This feature is available only to registered customers.
At Lalin, we accept the following payment methods:
- Debit Cards and Credit Cards (Visa, MasterCard)
- Western Union, JazzCash, EasyPaisa, and Bank Deposits (for customers in the UK, USA, Canada, Australia, and locally)
- Cash on Delivery (COD) available nationwide
For Bank Deposits, please share a screenshot of the transaction with us via WhatsApp, Instagram, or email at lalin.official.pk@gmail.com. All your details and data are securely transmitted via SSL encryption for your protection.
Customer information, including name, card billing details, and shipping addresses, is crucial for processing electronic transactions via credit/debit cards. This information is essential for fraud detection measures to ensure secure transactions.
We ship worldwide.
Our standard shipping times are as follows:
- Local orders typically arrive within 3-10 working days after order confirmation.
- International orders usually take 20-25 working days (excluding weekends).
- Ready-to-wear products are typically delivered within 3 to 8 working days.
- Made-to-order luxury pret items may take up to 4 to 6 weeks for delivery.
- Couture items may take up to 8 to 12 weeks.
For further assistance, please contact us at +923065489466.
At Lalin, we strive to ensure that the colors of our items are displayed as accurately as possible. However, there may be slight variations between the actual color and what you see on your screen. This is due to differences in display settings across various monitors and electronic devices. While we cannot guarantee complete accuracy, our team works diligently to minimize these discrepancies.
- Sign In: Log in to your online account.
- Select Products: Choose the items you want, select the quantity, and click ‘Add to Cart’.
- Review Cart: View your Shopping Cart to see the selected products, prices, quantities, and totals.
- Checkout: Click ‘Proceed to Checkout’ once all items are added.
- Enter Information: Provide your billing, shipping, and payment details. You will be prompted to create a password and set up an account during this step.
- Submit Order: Review and submit your order.
- Order Summary: Check the Sales Order Summary for confirmation.
Shopping is easy and secure!
We do not support guest checkout. During the checkout process, you will be prompted to create a password and set up an account using your email and contact details.
Once your order is placed, you will receive a unique order number which you can use to track your order. You can contact our customer care team at any time to inquire about the status of your order. Upon dispatch, you will receive a Tracking ID via email and SMS. For local orders, you can track your package using the TCS website, and for international orders, you can use the DHL website. Simply enter your Tracking ID to monitor the status of your shipment.
If your payment fails, please ensure that the information provided to the payment gateway is accurate, including your account details and billing address. Typically, if your account has been debited after a payment failure, the amount is automatically rolled back to your bank account within 7 business days. For further assistance, you can reach out to us via email at lalin.official.pk@gmail.com or call us at +923065489466. Please include your order number in your communication for quick clarification and resolution.
At Lalin, we prioritize the security and confidentiality of all payment and shipping data provided by our customers. Only authorized personnel have access to this information, and we never share, rent, or sell your personal data without your explicit consent.
We charge a flat shipping rate of Rs.300 for deliveries across Pakistan. For international orders, the delivery charges will be displayed during checkout. Customers are responsible for all duties and taxes incurred. Duties, taxes, or VAT imposed by international customs at the destination are the responsibility of the consignee/buyer according to local customs policies. Real-time carrier rates for international orders will be shown on the checkout page based on your location and the weight of your order.
We ship nationwide through TCS and internationally through DHL.